What you need to know if you are interested in buying from our online estate sales...
We make it Safe to Sell & Safe to Buy
Our standard rules and everything you need to know about our sales is posted here. If you are new to our sales you should read it.... but in current days we need updates to the rules for EVERYONE.
While everyone is home and safe (and bored) We want you feel safe to shop our online auctions. This can continue to be a fun and safe process if everyone cooperates.
So that everyone can feel safe and secure to continue purchasing and picking up here are updated rules. I will INSIST on these going forward. Many rules we already had in place but need to be strictly followed now.
Our sale lots are photographed and online for at least 1-2 weeks untouched so no concerns with contamination once the sale is done.
Ongoing for all auctions
If you have been coming to our pickups you know we work by a schedule and will continue this going forward.
You will receive an e-mailed invoice with details and a link to schedule your time.
You have the full hour so there's no rush to come at the time you book. For example, if you schedule 10a.m. you have anytime between 10-11 to get there. Please come in your time allotted. There will be more than one booking per hour but you will be handled one at a time in order of arrival.
1. If you are coming to the warehouse pull in by the door (For a house use the driveway or closest spot) ONE PERSON AT A TIME! The only people that will need to come in to a house or our warehouse will be anyone with large furniture items to move. DO NOT come in unless instructed.
Do not get out of your car until your turn. Just wait until the person in front of you leaves and pull in next... There is no reason for anyone to come up until your turn. Even if you see your items just wait in your car and come in when the person in front of you is gone. Also, if you come early wait outside and if I can wrap up the earlier people I will call you up. Others who are in their time window should be able to get their items first. There is no jumping ahead it is first come first serve WITHIN YOUR HOUR.
I will have items ready outside.
UPDATE as of 3/22 I am requesting that anyone who would like the discounted rate for cash buyers to please use Venmo to username @StewartEstatesWNY or I can send you a request for payment. If you have any trouble setting that up just ask.. it is a safe way to send cash.
Anyone with large furniture items I will set up your own time to pickup. We will not schedule more than one per 24 hr time period if you are required to come in to a location for items...otherwise all items will be outside a pickup location for your appointment.
2. It is preferred if everyone please consider the standard payment method for now which is billing your card on file... If you are paying cash that's ok with a few rules. Please bring EXACT CHANGE or round up! Put it in an envelope or I will have you drop it in a box. If you want to seal it DON'T lick it! Just fold it closed. I will check money after everyone picks up when it can be sanitized and counted with gloves. I will review cash on video for reference. If you come up short I will bill your card so make sure your money is correct. I will NOT be carrying or handling money at pickups. Also, I will not be taking cards at any pickup. If you want to use a card I need to bill it BEFORE you book an appointment. You can ask me for a link so you can pay online with any card you like but please don't bring cards to a pickup and ask me to charge you. That needs to be done ahead of time. I want to keep things disinfected and also keep things moving efficiently. In shorter terms.. if your item has not been paid for and you show up at pickup you must have the exact change... no exceptions!
3. Anyone with a cough, or sniffles will be asked to leave immediately. I don't care if its "a little cold" or you are getting over something, or feel fine. DON'T COME TO PICKUPS. It should go without saying.
If you feel like you should stay home I would just ask you to call immediately and I will arrange a plan with you.
That is my personal cell number so if you don't reach me leave a message.
Here are some options if you are not sure about coming or in a high risk group and you are concerned....
I can put items safely outside before you come, I am not only using gloves to handle items but I have disinfectant sprays and being highly cautious for your safety and mine. I am working alone so only one person has access or will be handling or near your purchases. I can also arrange a separate day for you outside of normal pickup when no other people are coming, arrange delivery or hold items. The only charge right now for holds will be minimal if any but it will be only if I need to pay helpers to move furniture or large items from a house to hold at our warehouse or if we deliver it.
4. BE PREPARED for any possible cancellations, Use correct cell number on your HIBID account and on your calendar link when you schedule in case anything changes rapidly. Also, be prepared to pay via card if you aren't feeling well. Not coming to pickups is not a reason to not have items paid for. Anyone not paying within 7 days or using invalid credit cards will no longer be welcome to bid. I will work with people to hold items, however, I will not be able to wait for people to pay so don't bid if you are not sure you can pay. I need to make a living and my clients still need to get paid for what I am selling for them asap.
I know some people find the extra measures these days extreme but please understand I am running a business, often alone, and I need to stay healthy and continue working. I have also been told by more than a few of my regular buyers that they are in a high risk category so I am ok but I want to keep all of you healthy.
If you have questions or concerns on anything please call or email me
I appreciate the cooperation at this time.